I offer speaking and training engagements designed to support library leaders and staff in building safe, consistent, and sustainable service environments.

My work is grounded in real-world library leadership experience and has been delivered to both individual library systems and national professional audiences, including:

System-wide keynote presentations for all-staff development days

Webinars and training sessions for library professionals

Engagement Options Include:

Keynote Presentations
For conferences, staff development days, and leadership gatherings
Focused on topics such as:

Boundaries as a customer service strategy

Sustainable service and staff well-being

Rethinking safety in public libraries

Workshops & Webinars
Interactive sessions designed to build shared language and practical skills

All engagements are customized to align with your organization’s goals and needs.

I work with leadership teams to assess current practices and identify opportunities to strengthen alignment, consistency, and effectiveness.

This includes:

Evaluating policies and expectations that guide staff behavior

Identifying gaps between leadership intent and frontline experience

Assessing consistency across locations and teams

Developing system-level strategies to improve safety and service

Focus Areas:

Managing the library environment

Behavior-based policies and expectations

Strengthening community relationships

Creating safe, welcoming, and predictable spaces

Training is most effective when it is aligned with clear expectations and supported by leadership.

I design and deliver training that is practical, applicable, and grounded in real-world library environments.

Topics include:

Boundaries as a Customer Service Strategy

Managing Library Spaces & De-escalation

Trauma-Informed Practice in Action

Staff Wellness & Sustainable Service

Incident Response & Debriefing

I also work with supervisors and leadership teams to define their role in supporting staff before, during, and after training—ensuring that learning translates into daily practice.

Safety is not created through response alone—it is built through systems that support staff before, during, and after challenging interactions.

I work with organizations to:

Strengthen leadership support and alignment

Build staff confidence in early intervention

Develop clear roles and expectations during incidents

Create structures for follow-up, debriefing, and learning

This work reduces reliance on reactive measures and builds a more proactive, sustainable approach to safety.

Challenging incidents have lasting impacts on staff and organizational culture.

I support libraries in developing structured approaches to:

Post-incident debriefing

Staff emotional support and recovery

Consistent documentation and follow-through

Using incidents as data to inform system improvements

This is often a missing component—and a critical one for reducing burnout and improving long-term outcomes.

Supporting staff well-being is essential to maintaining effective service.

I work with organizations to move beyond one-time initiatives toward systems that:

Support staff in managing the emotional impact of the work

Reinforce boundaries and sustainable practices

Improve morale through clarity, consistency, and support